1. Introduction

OURA Events (“OURA”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, register for an event, submit a form, or contact us.

2. Information we collect

We collect the following types of information:

Information you provide: your name, email address, phone number, company, and any details you submit through our contact forms, event registrations, and inquiries.
Event and payment information: registration details, ticket or seat selections, and payment information, which is processed securely by our payment provider (MyFatoorah). We do not store your full card details.
Information collected automatically: device and browser information, IP address, the pages you visit, and similar usage data collected through cookies and analytics.

3. How we use your information

To process event registrations and payments.
To respond to your inquiries and provide customer support.
To send confirmations, updates, and important information about events you registered for.
To operate, maintain, and improve our website and services.
To comply with our legal obligations.
With your consent, to send you marketing communications — you can opt out at any time.

4. How we share your information

We do not sell your personal information.
We share information with trusted service providers who help us operate — such as payment processing (MyFatoorah), hosting, and email delivery — and who are bound by confidentiality obligations.
We may disclose information where required by law, or to protect our rights, safety, and property.

5. Data retention

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law.

6. Security

We apply reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure.

7. Your rights

You may request access to, correction of, or deletion of your personal information, and you may object to or request that we restrict certain processing. To exercise these rights, please contact us using the details below.

8. Cookies

We use cookies and similar technologies to operate the website, remember your preferences (such as your language), and understand how the site is used. You can control or disable cookies through your browser settings, though some features may not work as intended without them.

9. Third-party links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies.

10. Children’s privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us so we can remove it.

11. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

12. Contact us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Email: hello@ouraevents.com
Phone: +965 41000098
Address: Khalid Ibn Al-Waleed Street, Floor 21, KWN Tower, Sharq, Kuwait City, Kuwait